FAQ

What is Comicbookeroo?

We are a family-owned online comics shop operating from Point Cook VIC Australia, and also from Manila, Philippines. We specialise in safely packaging the comics so your comics arrive to you in the right condition.

 

Why and how are the comic books priced low?

The low price is not our intention, but just a result of Comicbookeroo streamlining our operation to focus more on you our customer and your comics, and minimising on the other stuff that makes this hobby inaccessible to a lot of readers. We are still a business but for every savings we make, we pass these savings on to you our dear customers. Why? Because we are nothing without you. We. Are. Nothing. Without. You!

How do I pay via GCash?

We are still working on providing GCash on checkout. But for the meantime, chat  with us and ask us how to pay with GCash, and we will arrange something for you.

How do I subscribe to a title?

From the main cover (or CVR A) of each pre-order product, there is an option to Subscribe -- initially for 12 issues for ongoing titles, and an option to auto-renew. We also have bundles available for limited or mini series. All titles with this subscription option can also be found at our Subscription page. NOTE: each subscription or bundle has two options: shipped together (order is shipped when complete in-store) or shipped individually (additional postage fees are included in the pricing to allow each issue # to ship as soon as it arrives in store). 

 

How does shipment work for in-stock, pre-orders, backorders, bundles or subscriptions?

You get one shipment per order when all books in the order are already released and in-stock.

NOTE: Anytime you have another order in the future that ships earlier, we will buddy-up your on-hold books to that order. Basically, you can have ad-hoc or weekly or monthly orders, and we will take care of the fulfilment of your books and how they are shipped to you.

If you are keen to receive in-stock books right away, kindly create a separate order for them. Thank you.

For those who prefer weekly shipments, we have a Last Call to Pre-order page that you can use to segregate your shipments to weekly.

For those who prefer monthly shipments, we have the monthly Previews pages.

 

What if I changed addresses before a package can be delivered?

Contact Us or chat  with us, and we will change your shipping address for you.

 

Why is my order of multiple copies of a hot book refunded?

When a highly hyped and popular book hits the shop, you can order as much as you like as long we have high stock. But, if we have low stock on the book, we reserve the right to partially fulfil your order and refund you the unfulfilled copies (or convert to postage credits). We like to give regular readers of a series the opportunity to obtain a copy of the book as much as possible. Thank you for your kind consideration!

 

Pickup option?

Nope. We are a pure online shop and can only deliver by post. One of the many ways which allow us to keep our prices down. If you are looking to save more on postage, please consider our Buildabox option.

 

Do you have this book? That book? Can you order back issues for me?

Our online store is already in sync with our own inventory and our suppliers' stock levels. If you search  for any book that is past its pre-order cut-off and found nothing, that means it is no longer available and cannot be backordered anymore.

For books that you know for a fact should still be in pre-order, Contact Us or chat  with us, and we will correct our posting.

If you have any questions not answered on this page, please feel free to submit an enquiry in our Contact Us page. If we like your question enough, we will add it to this FAQ.

Excelsior!